Frequently Asked Questions

Cognetra Neuro is an enterprise-grade blockchain platform designed to provide complete transparency and traceability for global supply chains. We use distributed ledger technology to create immutable records of product movement, ensuring authenticity and preventing counterfeits across industries including pharmaceuticals, luxury goods, food & beverage, and logistics.

Blockchain creates an immutable, distributed record of every transaction in the supply chain. Once data is recorded, it cannot be altered or deleted without detection. This enables all stakeholders to verify product authenticity, track movement, and access complete history. The cryptographic security ensures data integrity, and the decentralized nature means no single party controls the records.

Our platform is designed for any industry requiring supply chain transparency:

• Pharmaceuticals and healthcare
• Luxury goods and fashion
• Food and beverage
• Logistics and transportation
• Critical infrastructure
• Electronics and semiconductors
• Cosmetics and personal care
• Automotive parts

You can track products in several ways:

• Enter the Product ID in our Traceability Dashboard
• Scan the QR code on the product packaging
• Enter the blockchain transaction hash
• Use our mobile app for instant verification

The dashboard will display the complete supply chain history, including manufacturing date, all handlers, current location, and cryptographic verification proof.

Yes! We provide comprehensive API integration capabilities. Our platform supports:

• REST and GraphQL APIs
• Integration with major ERP systems (SAP, Oracle, NetSuite)
• Warehouse Management Systems (WMS) compatibility
• IoT device integration for real-time tracking
• Real-time data synchronization
• Custom middleware development

Our integration team provides full technical support during implementation.

Our network maintains 99.9% uptime through distributed architecture with thousands of independent nodes. No single point of failure exists. Even if some nodes go offline, the network continues functioning because consensus is achieved across the remaining nodes. We also maintain geographic redundancy across multiple continents to ensure continuous operation.

Smart contracts automate supply chain operations:

• Automatically verify product conditions when temperature/humidity sensors report data
• Trigger shipments when inventory reaches specified levels
• Release payments when delivery is confirmed
• Enforce compliance checks before product release
• Execute multi-party approvals for critical transactions
• Generate alerts when predefined conditions are violated

Security is paramount in our design:

• Enterprise-grade cryptography (SHA-256, ECDSA)
• Multi-signature authentication for critical operations
• Role-based access control (RBAC)
• ISO 27001 and SOC 2 Type II certified
• Regular security audits and penetration testing
• End-to-end encryption for data in transit
• Byzantine Fault Tolerant consensus preventing unauthorized changes

Yes, our platform is designed for regulatory compliance:

• GxP compliance and 21 CFR Part 11 support for pharmaceuticals
• GDPR and data privacy compliance
• Automated audit trail generation
• Immutable transaction records for regulatory inspection
• Custom compliance reporting
• Industry-specific certification support

Data privacy is protected through:

• Encrypted storage for sensitive data
• Role-based access to restrict who can view information
• Zero-knowledge proofs for verification without exposing underlying data
• GDPR compliance with right to be forgotten mechanisms
• Audit logs tracking all data access
• Secure key management protocols

We offer flexible pricing based on your needs:

• Startup Plan: Ideal for emerging companies with volume-based pricing
• Enterprise Plan: Custom pricing for large-scale operations with dedicated support
• Custom Solutions: Tailored deployments with white-label options

All plans include access to core platform features, API integration, and technical support. Contact our sales team for specific pricing based on your product volume and requirements.

We provide comprehensive support:

• Email support for all customers
• 24/7 priority support for Enterprise customers
• Dedicated account managers
• Technical documentation and API guides
• Training and onboarding programs
• Regular webinars and educational resources
• Community forum for peer support

Implementation timeline depends on your complexity:

• Basic Setup: 2-4 weeks
• Standard Integration: 4-8 weeks
• Complex Enterprise: 8-16 weeks

Our experienced team works with you to minimize disruption. We provide data migration, system configuration, testing, training, and go-live support throughout the process.