Privacy Policy

1. Introduction

Cognetra Neuro ("Company," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website (cognetra-neuro.com) and our blockchain transparency platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily provide, including:

• Contact information: Name, email address, phone number, company name, job title
• Communication data: Messages you send through contact forms, support requests, or emails
• Account information: Usernames, passwords (encrypted), account preferences
• Transaction data: Information about services purchased and payment history
• Feedback: Comments, reviews, and suggestions about our services

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device information: IP address, browser type, operating system, device identifiers
• Usage data: Pages visited, time spent on pages, clicks, scroll depth, referral sources
• Cookies and similar technologies: Session data, user preferences, analytics information
• Location data: General geographic location based on IP address (not precise)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: Providing, maintaining, and improving our blockchain platform and services
• Communication: Responding to inquiries, sending updates, and providing customer support
• Account management: Creating and managing user accounts, authentication, and authorization
• Analytics: Understanding user behavior, optimizing website performance, and improving user experience
• Marketing: Sending promotional emails and information about new features (with your consent)
• Compliance: Meeting legal obligations, regulatory requirements, and enforcing agreements
• Security: Detecting and preventing fraud, abuse, and unauthorized access
• Personalization: Customizing content and recommendations based on your preferences

4. Legal Basis for Processing

We process personal information based on the following legal grounds:

• Consent: When you explicitly consent to specific uses of your data
• Contract: When processing is necessary to fulfill our service agreement with you
• Legal obligation: When required by applicable laws or regulations
• Legitimate interests: When we have a reasonable interest in processing your data (unless overridden by your rights)
• Performance of public task: When processing is necessary for our legitimate business operations

5. Data Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who perform services on our behalf (hosting, analytics, payment processing)
• Business partners: Authorized partners for joint offerings (with your consent)
• Legal authorities: When required by law, court order, or government request
• Affiliates: Other entities within our organization
• Successor entities: In case of merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement comprehensive security measures to protect your data:

• Industry-standard encryption for data in transit and at rest
• Access controls and role-based permissions
• Regular security audits and vulnerability assessments
• ISO 27001 certification for information security
• Secure password requirements and multi-factor authentication
• Incident response procedures for potential breaches

While we implement robust security measures, no system is completely impenetrable. We cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide you with our services
• Fulfill legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records and analytics

Typically, we retain data for 3-7 years unless longer retention is required by law. You may request deletion of your data subject to legal requirements.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

• Access: Right to request a copy of your personal information
• Correction: Right to correct inaccurate or incomplete data
• Deletion: Right to request deletion of your data ("right to be forgotten")
• Portability: Right to receive your data in a portable format
• Restriction: Right to restrict how we use your data
• Objection: Right to object to certain processing activities
• Opt-out: Right to opt-out of marketing communications and cookies

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies for:

• Essential cookies: Required for website functionality and security
• Performance cookies: Measuring website performance and user analytics
• Preference cookies: Remembering your choices and settings
• Marketing cookies: Tracking for retargeting and marketing purposes

You can control cookie preferences through your browser settings or our cookie banner. See our Cookie Policy for more details.

10. International Data Transfers

We may transfer your personal information to countries other than where you reside. When we do:

• We implement appropriate safeguards including Standard Contractual Clauses
• We comply with GDPR and other international data protection regulations
• We ensure the receiving country has adequate data protection laws

11. Third-Party Links and Services

Our website may contain links to third-party websites and services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing information with them.

12. Children's Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account if applicable.

13. Your California Privacy Rights

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected and how it is used
• Right to delete personal information collected from you
• Right to opt-out of the "sale" or "sharing" of your personal information
• Right to non-discrimination for exercising your CCPA rights

14. Your EU Privacy Rights

If you are located in the European Union or United Kingdom, you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 8.

15. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

16. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on this page with an updated "Last Updated" date. Your continued use of our services constitutes your acceptance of the updated policy.

This Privacy Policy is effective as of January 15, 2025. We are committed to protecting your privacy and maintaining transparency in our data practices.